ACES Quality Management Get Started
Certified ACES Administrator

Courses

The CAA program includes 3 courses which will take you through your certification journey. The full CAA program guide is available in the ACES Knowledge Center

(must be logged into ACES to view).


View Guide

ACES Audit Life Cycle (Optional)

This course is designed to review the standard ACES workflow features and processes, and includes the following modules:

  • Loans
  • Audits
  • Loan Review
  • Communication
  • Reporting
  • Optional Features & ACES Knowledge Center

Topics include:

  • Data Import Tool & Uploading Loans into ACES
  • Accessing Loan and Borrower Data
  • Audit Setup
  • Loans Selection
  • Loan Assignment
  • Loan Review & Loan Questionnaire
  • Supervisory Approval Process
  • Managing Exceptions and Borrower Documents
  • Completing Loan Reviews and Audits
  • Action Plans
  • Introduction to Built-in Reporting, In-App Reporting and Business Objects
  • Optional ACES Features
  • ACES Knowledge Center and Support Ticket Best Practices
  • and more!

ACES Administrator: Initial Setup & Configuration (Optional)

This course is designed to review the initial setup options typically configured during the ACES Implementation process. This is a great refresher for the standard setup options that ACES Administrators can manage in their ACES environment. This course includes the following modules and topics:

    • Security Setup Introduction
      • ACES Roles, Access Rights, Users, and General Security Setup
    • Loan Setup Introduction
      • Custom Loan and Borrower Data Fields & Categories
      • Loan and Borrower Page Layout
      • Data Source Setup - Data Import Tool
    • Loan Review Setup Introduction
      • Loan Review Settings
      • Audit and Audit Loan UDFs
      • Significances, Exceptions, and Loan Ratings
      • Document Templates and Document Responses
    • Managing Questionnaires
      • Questionnaire Update Process
      • Question Categories and Questions & Answers
      • Introduction to Auto-Response
    • Communication Setup
      • ACES Connect Users, User Roles, and Addresses
      • Exception and Action Plan Communication
      • Action Plans Custom Data, Business Calendar, and Loan File Requests

ACES Administrator: Advanced Setup & Configuration (Required)

This course is designed to cover the advanced setup and configuration options plus the Utilities functionality that are available within ACES, and includes the following modules and topics:

    • Advanced Setup
      • Advanced Security Setup
      • Advanced Loan and Loan Review Setup
      • Advanced Questionnaire Setup
      • Vendor, Report, and System Setup
    • Utilities Setup
      • Loan Exceptions Import Setup
      • Questionnaire Import Setup
      • Loan Review Export/Import for Setup
      • Custom Data Export Setup
    • Utilities Functionality
      • Purge Data
      • Statistical Sampling & Statistical Calculator
      • Import/Export for Setup
      • Import/Export for Loans
    • Optional Add-on Features
      • Third-Party Vendor Integrations
      • ACES Connect Features & Functionality
      • Companies & Audit Services
      • ACES Protect
      • F.I.R.E.
    • ACES Best Practices
      • Naming Conventions
      • Using Criteria
      • Questionnaire Maintenance
      • Report Maintenance
      • and more!