Case Studies

PacRes Mortgage Improves Quality Control Accuracy by over 30% While Decreasing non-compliance incidents by 25%

COMPANY

CHALLENGE

Before implementing ACES, PacRes Mortgage relied on a manual quality control (QC) process that was time-consuming, error-prone, and difficult to scale. Loan audits and compliance checks were handled individually, which not only slowed down workflows but also introduced inconsistencies in reviews, increasing the risk of overlooking critical defects or compliance issues. The manual system lacked the ability to generate real-time reports or analyze trends, making it challenging to ensure consistent quality control and meet regulatory requirements. Additionally, collaboration between departments led to delays in processing and loan reviews. The introduction of ACES allowed PacRes to automate and streamline the QC process, improving efficiency, accuracy, and scalability while providing better insights and real-time collaboration across departments.

SOLUTION

PacRes Mortgage addressed its challenges with manual quality control (QC) processes by adopting ACES, which automated and streamlined loan audits, improved accuracy in compliance checks, and significantly reduced the time spent on manual tasks. With features like real-time reporting, data centralization, and simplified workflows, ACES empowered PacRes to ensure consistent quality control across the organization, enhance collaboration between departments, and scale operations efficiently while minimizing the risk of human error and meeting regulatory standards.

"ACES has truly transformed how we approach quality control. It's an essential tool that has enhanced our accuracy and efficiency, allowing us to stay ahead in a fast-paced industry," said PacRes Mortgage’s Quality Control Manager, Yari Mercado.”

By choosing ACES Quality Management & Control® software for its growing QC audit needs, PacRes Mortgage has benefitted from the following features:

  • ACES CONNECT® – Streamlined collaboration between departments, allowing PacRes to communicate and share updates in real time, which has greatly improved efficiency
  • ACES REPORTING – Provides detailed, real-time insights into loan quality and compliance, with customizable reports that help us track key metrics and identify trends quickly
  • ACES MANAGED QUESTIONNAIRES – Automates and standardizes assessments, ensuring consistency across audits and simplifying the process
“These features have significantly enhanced our ability to manage quality control effectively and efficiently, contributing to our overall success,” states Yari Mercado. "With ACES, the ability to identify potential compliance issues has drastically improved. The platform’s real-time monitoring and reporting tools allow for the detection of discrepancies and red flags much earlier in the loan review process. This proactive approach has led to a reduction in costly corrections, as issues are identified before they escalate, minimizing the need for last-minute adjustments or rework."

RESULTS

Since implementing ACES, PacRes Mortgage has:

  • The accuracy of quality control checks has improved by over 30%, while audit errors have decreased
  • Ability to identify trends and address potential compliance issues proactively has led to a decrease in non-compliance incidents by 25%
  • Meet compliance requirements more efficiently
  • Significantly improved PacRes Mortgage’s quality control processes, allowing them to audit loans faster and with greater accuracy
  • Real-time reporting has provided valuable insights into compliance performance, helping stay on top of regulatory requirements and identify potential issues before they become problems.
  • Automation of tasks that were once manual has reduced the potential for human error and increased overall consistency in their audits.

  • The improved collaboration between departments has streamlined workflows, ensuring that all teams are aligned and working towards common goals, ultimately leading to smoother operations.

  • Created a culture of transparency and quality that benefits the entire organization.

The implementation of the new platform has delivered significant and measurable results for PacRes Mortgage. Using ACES has brought several key benefits to our organization. It has significantly improved the speed and accuracy of their quality control processes, allowing them to audit loans more efficiently.

“The scalability of the new platform has positioned us to handle increasing loan volumes without compromising quality, further enhancing our capacity for growth and success in the industry”, expressed Mercado. “Overall, ACES has empowered us to meet compliance requirements more effectively and positioned us for continued success in our operations”.

Ease of Implementation

The PacRes Team recalls their deployment of ACES in 2023 as smooth and efficient, thanks to the excellent support provided by the ACES team. They were true to their promise that the platform would seamlessly integrate into their existing workflows without any disruption.

“The training offered allowed our team to quickly adapt to the new system, making the transition feel natural. The go-live experience was equally positive; due to thorough preparation, we were able to start using the platform right away for real-time loan reviews. The ACES team was responsive to any questions or issues that arose, ensuring a successful launch. The ACES community has been a great asset."

The collaboration PacRes experienced between the ACES team and other ACES clients has proven to be a valuable resource that encourages continuous improvement.

Operational Excellence

The accuracy of quality control checks has improved by over 30%, while audit errors have decreased. ACES has also enhanced the ability to identify trends and proactively address potential compliance issues, contributing to a more efficient and accurate operation.

Furthermore, our ability to identify trends and address potential compliance issues proactively has led to a decrease in non-compliance incidents by 25%, contributing to a more streamlined and efficient operation.

Adoption and Satisfaction

Training efforts and the platform’s user-friendly interface have contributed to high adoption rates within PacRes, with team members reporting a smoother transition compared to traditional, manual processes. Satisfaction with ACES has been consistently positive, with feedback highlighting the platform’s ability to streamline workflows and reduce the complexity of audits.

“Whether through feedback loops, user groups, or shared experiences, it’s clear that ACES is committed to evolving its platform based on the needs of its users. This collaborative environment has created a sense of partnership rather than just a vendor-client relationship, and it’s been an integral part of our successful use of the platform.”

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